Privacy policy

At CARTOVIA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information:

● Full name

● Email address

● Phone number

● Billing and shipping address

● Payment information (processed securely by third-party payment providers)

● Order history

● Device information (such as IP address, browser type, and operating system)

● Website usage data collected through cookies and similar technologies

2. How We Use Your Information

We use your information to:

● Process and fulfill your orders

● Provide customer support

● Send order confirmations and shipping updates

● Improve our products, services, and website

● Prevent fraud and maintain website security

● Comply with legal and regulatory obligations

● Send promotional emails or offers (only where permitted or with your consent)

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us remember your preferences, analyze website traffic, and provide personalized content.

You may disable cookies through your browser settings, although some features of our website may not function properly.

4. Third-Party Services

We may share limited information with trusted third-party service providers, including:

● Payment gateways

● Shipping and logistics partners

● Website hosting providers

● Analytics services

● Marketing and email service providers

These service providers receive only the information necessary to perform their services and are expected to protect your information.

5. Payment Information

We do not store your complete debit card, credit card, or banking information. Payments are securely processed by trusted third-party payment providers using industry-standard encryption and security measures.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Customer Rights

Subject to applicable Indian laws, you may have the right to:

● Access your personal information

● Request correction of inaccurate information

● Request deletion of your personal data where applicable

● Withdraw consent for marketing communications

● Contact us regarding any privacy concerns

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised “Last Updated” date.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Store Name: CARTOVIA

Email: cartovia@gmail.com

We will make reasonable efforts to respond to your inquiries as soon as possible.