Shipping policy

Shipping Policy

Last Updated: 13 july 2026

Thank you for shopping with CARTOVIA. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy below for details about order processing, shipping, and delivery.

1. Order Processing

  • Orders are processed within 24 hours after payment is successfully received.
  • Orders are processed only on working days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During high-demand periods, order processing may take slightly longer.

2. Shipping Methods

We work with trusted courier and logistics partners to ensure safe and timely delivery.

Available shipping methods may vary depending on your delivery location and will be displayed during checkout.

3. Delivery Time

Estimated delivery times are:

  • Within India: All working days 
  • International Orders (if applicable): All working days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, customs clearance, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated at checkout.

  • Standard Shipping: Generally free
  • Free Shipping: Available on orders above 999 (if applicable).

Any applicable taxes or duties will be shown during checkout where required.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number and tracking link.

Please allow up to 24–48 hours for tracking information to become available after shipment.

6. Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier service disruptions
  • Incorrect shipping information
  • Remote delivery locations
  • Events beyond our reasonable control

We appreciate your patience in such situations.

7. Incorrect Shipping Information

Please ensure your shipping address and contact information are accurate before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details provided by the customer.

8. Lost or Damaged Packages

If your package is lost, arrives damaged, or appears to have been tampered with, please contact us within 7 days of delivery.

We will work with our shipping partners to investigate and resolve the issue as quickly as possible.

9. International Shipping (If Applicable)

If we offer international shipping:

  • Delivery times vary by destination.
  • Customers are responsible for any customs duties, import taxes, or local fees imposed by their country’s authorities.
  • Customs clearance may cause additional delays beyond our control.

If international shipping is not available, you may state that we currently ship only within India.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Store Name: CARTOVIA

Email address: cartovia@gmail.com

We are happy to assist you with any shipping-related inquiries.